Delivery and dispatch
- Which delivery options do you offer?
We offer a delivery service by Royal Mail Signed For® 1st Class. Royal Mail Signed For 1st class aims to deliver your order the next working day. Of course, this may be different now with pandemic but it is only dependent on Royal Mail services not us!
- How do I qualify for a free delivery?
We offer free delivery within the UK as part of our regular promotions advertised in our awesome Coffee Club. You can subscribe to the Coffee Club here https://cofferyandco.co.uk/subscribe/ to look out for our next FREE DELIVERY promotion code.
- I have placed my first order, when will it be dispatched?
We dispatch all orders within 24 hours of receiving your order. We grind your coffee to order so that they are awesome and fresh and shipped directly to you as soon as possible.
- My order hasn’t arrived, can you help?
We’re really sorry if you were expecting your order to turn up by now and you’ve still not received it. If it’s been longer than the estimated times please pop us through an email containing your order number and delivery address to firstname.lastname@example.org and we’ll be happy to help further.
- Do you ship internationally?
Unfortunately, not at the moment but can do if there is enough demand. Please drop us a line email@example.com and we will log it for the future.
- Can you deliver to a PO box?
Unfortunately, we don’t accept PO box numbers as we are only able to deliver to physical street addresses – whether that’s your home address, office address or your Great Aunt’s address, we’re not fussy where you want your order delivered, as long as it’s not a PO box.
- How can I expect my coffee to be packed?
Whole bean or ground coffee is sent in our letterbox-friendly packaging. All coffee beans are sent in stand-up opaque black pouches with a zip, sealed on top so that they are airtight and will keep you coffee beans fresh.
- Which payment method is accepted?
We accept payments online by Paypal. You can pay using your Paypal account or if you don’t have one, by using your debit or credit card (Visa, MasterCard, American Express, Maestro).
- How can I find your discount codes?
All you need to do is to subscribe to our awesome Coffee Club. That is how we share offers with you throughout the year. You can do it here https://cofferyandco.co.uk/subscribe/
- How do I use a discount code?
It is simple. You’ll just need to enter the code during the checkout process when you get to the payment step. Make sure you can see that the discount has been applied before completing your order as we’re unable to retrospectively apply discount codes.
- I placed an order and forgot to use a discount code. What can I do?
Unfortunately, we’re not able to retrospectively apply discount codes once an order has been made, but most codes should still be redeemable if you wish to use on your next order. If in doubt, please send us an email firstname.lastname@example.org.
- My discount code isn’t working at checkout. What now?
Please double check whether the code you’re trying to use has any restrictions or requirements as some codes will only be valid on certain items. If you’re still having difficulty using your discount code, drop us a line at email@example.com and we’ll be happy to help further.
- Can I have a refund?
Yes. We offer a no-fuss refund and return policy, lasting 30 days – drop us a line at firstname.lastname@example.org. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. We reserve the right to withhold any refund at any time.
- I ordered the wrong coffee type or a grind by mistake; can I swap this?
The simple answer, is unfortunately no. This is because we grind our speciality coffee beans fresh to your order, just before shipment.
- How long will my refund take?
Once processed your refund should be back with you within 10 working days – but please note we’re not able to process a refund until we’ve received the item/s back. If you’ve been expecting a refund and have not yet received it just send us through an email to email@example.com.
- My package arrived damaged. Can you arrange a replacement?
We’re so sorry to hear your order arrived damaged, if you could please send us through an email containing your order number and a photo of the damage to firstname.lastname@example.org and we’ll do our best to arrange a replacement for you.
- I was sent something different to what I ordered, what can I do next?
We’re only human and very occasionally we might make a mistake when packaging your order. Please don’t despair, just pop us through an email with your order number and details of what you were sent to email@example.com and we’ll get the correct coffee despatched to you pronto!